Feature Requests

Pain Point: users don't understand system messages, buttons or the web chat welcome message Solution: automatically translate content based no the user's device, browser or app language

I would love to be able to quickly filter open tickets by tags (or other filter options) without having to create a new view. It is difficult to quickly filter for specific ticket types without creating new views, and I don't want to set up 100 different views. This could be included in the search functionality. Open search -> Select filters (ex. XYZ tag, Open status) -> display all tickets that meet these criteria.

Pain point: several customers manage more than one Mava community (e.g. agencies) and need to keep changing profiles/browser to monitor multiple inboxes for different projects/companies. Goal: streamline the management of multiple different communities. Description: Enable teams to easily switch between different Mava dashboard without needing to change browser profile.

Pain point: Difficulty in monitoring and managing Service Level Agreements (SLAs), leading to potential breaches and decreased customer satisfaction. Goal: To implement a feature that enables efficient tracking of SLAs to ensure compliance and improve service delivery. Detailed description: Introduce an SLA tracking system that allows users to set SLA parameters, monitor real-time progress, receive alerts for approaching deadlines, and generate reports. This feature should integrate with existing workflows to help teams proactively manage their SLA commitments. SLAs to track: First response Next response Resolution time