Pain point: Difficulty in monitoring and managing Service Level Agreements (SLAs), leading to potential breaches and decreased customer satisfaction.

Goal: To implement a feature that enables efficient tracking of SLAs to ensure compliance and improve service delivery.

Detailed description: Introduce an SLA tracking system that allows users to set SLA parameters, monitor real-time progress, receive alerts for approaching deadlines, and generate reports. This feature should integrate with existing workflows to help teams proactively manage their SLA commitments.

SLAs to track:

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