Pain point: The inability to include images within template answers limits the effectiveness of responses, especially when visual aids are necessary for clarification or engagement.

Goal: To enable the insertion of images into template answers to enhance communication and provide richer content.

Detailed description: Implement a feature that allows users to embed images within template answers. This would enable support teams to include diagrams, screenshots, product images, or other visual elements directly in their responses. The feature should support common image formats and ensure proper display across various devices and platforms, enhancing the overall user experience.