Pain Point:

Currently, accessing and managing support tickets through a browser tab is limiting and inefficient—especially for teams who need to quickly triage and respond to tickets across multiple devices. It’s also easy to lose track of Mava among other open tabs, which disrupts workflow and response time.

Goal:

To improve responsiveness and workflow by having dedicated desktop and mobile applications with native notifications, faster access, and better multitasking support.

Detailed Description:

I’d like to request the development of native desktop (macOS) and mobile (iOS/iPadOS) applications for Mava. These apps would allow customer support agents to quickly view, assign, and respond to tickets without relying solely on a browser. Key desired features:

• Background operation with minimized UI (especially useful on mobile)

• Faster load times compared to the web app

• Keyboard shortcut support on desktop

• Ability to receive push notifications

• Offline viewing or draft mode for writing replies

• Support for multiple workspaces/accounts

A native experience would not only make support agents more efficient but also help us avoid context-switching during busy support days. We believe this would significantly improve the overall user experience and help us stay more engaged with customer conversations.

Please let me know if there’s any roadmap around this or if you’d be open to early beta testers if this is under consideration.

Thanks a lot!