Pain Point:

Currently, there is no efficient way to communicate the same message to multiple users who share a common Tag

This results in having to send individual messages to each user, which is time-consuming and inefficient, especially when providing updates for widespread issues

Goal:

Enable the ability to send a bulk message to all users associated with the same Tag, allowing for more streamlined communication and faster resolution of tickets

Detailed Description:

Add a bulk messaging option that allows sending a single message to all users who have tickets tagged with a specific Tag. This would make it much easier to update users about the status of a shared issue